General Questions:
A: Selders is a technology service designed specifically to help older adults navigate and utilize technology with ease and confidence. We offer personalized support, training, and troubleshooting for a wide range of devices and applications.
Q: Who is Selders for?
A: Our services are tailored for seniors and older adults who may need assistance with smartphones, tablets, computers, smart home devices, and other technology. We welcome anyone who wants to improve their tech skills and stay connected.
Q: Do I need to be tech-savvy to use Selders?
A: Absolutely not! We specialize in working with individuals of all tech skill levels, from complete beginners to those who want to expand their knowledge. We pride ourselves on patient, clear, and easy-to-understand instruction.
Q: How do I get started with Selders?
A: You can get started by contacting us through our website, phone, or email. We’ll discuss your needs and preferences, and then arrange for a suitable service plan.
Service and Support:
Q: What kind of tech support do you offer?
A: We provide a wide range of services, including:
- Device setup and configuration
- Software installation and troubleshooting
- Internet and email support
- Smart home device assistance
- Social media and communication app training
- Online safety and privacy guidance
- Personalized one-on-one training sessions
Q: How do you provide support?
A: We offer support through various channels:
- In-person home visits (where available)
- Remote assistance via phone and screen sharing
- Step-by-step guides and tutorials
- Email and chat support
Q: Are your technicians patient and understanding?
A: Yes, absolutely! Our technicians are specifically trained to work with older adults. They are patient, empathetic, and committed to providing clear and respectful assistance.
Q: Can you help with specific devices or applications?
A: Yes, we can. We are experienced with a wide range of devices and applications, including:
- Smartphones (iOS and Android)
- Tablets (iPads, Android tablets)
- Laptops and desktops (Windows and macOS)
- Smart TVs
- Smart speakers (Amazon Echo, Google Home)
- Social media (Facebook, Instagram)
- Video calling (Zoom, Skype, FaceTime)
- Email and online banking
Q: What if I have an urgent tech problem?
A: We offer various support plans, some of which include priority support for urgent issues. Please contact us to discuss your specific needs.
Pricing and Payment:
Q: How much do your services cost?
A: Our pricing varies depending on the type and frequency of service you require. We offer flexible plans to suit different budgets. Please contact us for a personalized quote.
Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards, online transfers, and other secure payment options.
Q: Are there any hidden fees?
A: No, we are committed to transparency. We will provide you with a clear and detailed breakdown of all costs before you commit to any service.
Privacy and Security:
Q: How do you protect my privacy?
A: We take your privacy very seriously. We adhere to strict privacy policies and use secure methods to protect your personal information.
Q: Is it safe to give you remote access to my computer?
A: Yes, we use secure remote access software and protocols. We will only access your computer with your explicit permission, and we will guide you through the process.
Q: What happens to my personal data?
A: We only collect and use your personal data for the purpose of providing our services. We do not sell or share your data with third parties without your consent.
Training and Education:
Q: Do you offer training sessions?
A: Yes, we offer personalized training sessions to help you learn new tech skills. We can tailor the training to your specific needs and pace.
Q: Can you teach me how to use social media safely?
A: Absolutely. We can provide training on online safety, privacy settings, and responsible social media use.
Q: Do you provide printed guides or tutorials?
A: We offer both digital and printed guides and tutorials to support your learning.
Troubleshooting:
Q: What if you can’t fix my tech problem?
A: If we are unable to resolve your issue, we will do our best to refer you to a qualified specialist by manfacturer. We are committed to finding you a solution.
Q: What is your refund policy?
A: Our refund policy varies depending on the service. Please check our Policies & do contact us if you need more details.
Contact Information:
Q: How can I contact Selders?
A: You can contact us through:
- Our website: www.selders.lk
- Phone: +94 777 298588
- Whatsapp: https://wa.me/94777298588
- Email: hi@selders.lk
We are happy to answer any further questions
✓ WE Care For You
✓ You ARE Important TO US