Refund Policy

At Selders, we are committed to providing high-quality, personalized tech services for our elder clients. Due to the nature of our services, which often involve customized setups, in-home assistance, and dedicated time commitments, our refund policy is designed to address exceptional circumstances.

General Policy:

All sales are final. We do not offer refunds for services rendered, including but not limited to:

• Initial consultations
• Device setup and configuration
• Software installation and training
• Troubleshooting and technical support
• In-home assistance sessions
• Customized training programs

Exceptional Circumstances for Potential Consideration:

We understand that unforeseen situations may arise. In rare and exceptional circumstances, we may consider a partial refund or service credit at our sole discretion. These circumstances may include, but are not limited to:

• Service Failure: If we are demonstrably unable to provide the agreed-upon service due to our own technical limitations or errors, and we cannot rectify the issue within a reasonable timeframe.
• Significant Service Deviation: If the service provided significantly deviates from the agreed-upon scope and specifications, and we cannot rectify the issue to meet those specifications.
• Documented Medical Incapacity: In cases where a client experiences a severe and documented medical incapacity that prevents them from continuing with the service within a reasonable timeframe after the service has begun.

Process for Requesting Consideration:

If you believe you have an exceptional circumstance that warrants consideration for a partial refund or service credit, you must submit a written request to [email protected] within 03 days of the service delivery. Your request must include:

• A detailed explanation of the reason for your request.
• Supporting documentation (e.g., medical records, service records, screenshots, etc.).
• Your contact information and service details.

Our Review and Decision:

• We will review your request and supporting documentation within [Number] business days.
• We may request additional information or clarification.
• Our decision is final and at our sole discretion.
• If a partial refund or service credit is approved, the amount will be determined based on the specific circumstances and the extent of the service provided.

Service Credit:

In some cases, instead of a refund, we may offer a service credit that can be applied to future Selders services.

Disclaimer:

• This refund policy is subject to change without notice.
• Selders reserves the right to refuse any refund request.
• Any client frustration with technology, or the learning curve associated with new technologies is not a valid reason for a refund.

We appreciate your understanding of our refund policy. We are dedicated to providing excellent service and will work with you to address any concerns within the framework of this policy.