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Services Offered by Selders: Empowering Elders Through Technology & In Person Visits

Selders is dedicated to bridging the digital divide for seniors, offering comprehensive technology services tailored to their unique needs and fostering independence and connection. We understand the challenges elders face in navigating the ever-evolving digital landscape, and our services are designed to provide personalized support, education, and solutions.

I. Personalized Tech Support & Troubleshooting:

  • On-Demand Remote Assistance:
    • Instant support for technical issues via phone, video call, or remote desktop access.
    • Troubleshooting for computers, tablets, smartphones, smart home devices, and internet connectivity.
    • Software installation, updates, and configuration.
    • Virus and malware removal.
  • In-Home Tech Visits:
    • Personalized, hands-on assistance in the comfort of the elder’s home.
    • Device setup and configuration.
    • Network installation and optimization.
    • Hardware repairs and upgrades.
    • Customized technology assessments.
  • Device Optimization & Maintenance:
    • Regular system checkups and performance tuning.
    • Data backup and recovery.
    • Storage management and organization.
    • Software updates and security patches.

II. Technology Education & Training:

  • Personalized One-on-One Training:
    • Customized lessons tailored to the elder’s skill level and interests.
    • Instruction on basic computer skills, internet usage, email, and social media.
    • Training on specific applications (e.g., video calling, online banking, telehealth).
    • Smart home device usage training.
  • Group Workshops & Seminars:
    • Interactive workshops on relevant technology topics.
    • Focus on practical skills and real-world applications.
    • Community-based learning environment.
  • Written & Video Tutorials:
    • Easy-to-understand guides and video tutorials on common technology tasks.
    • Accessible online resources.
    • Large print documentation.

III. Smart Home & Assistive Technology Integration:

  • Smart Home Device Setup & Configuration:
    • Installation and configuration of smart speakers, lighting, thermostats, and security systems.
    • Voice command setup and customization.
    • Integration with existing devices.
  • Assistive Technology Consultation & Implementation:
    • Assessment of individual needs and recommendations for assistive technology solutions.
    • Setup and training on assistive devices (e.g., screen readers, voice recognition software, fall detection systems).
    • Telehealth device setup and training.
  • Remote Monitoring & Support:
    • Remote monitoring of smart home devices for safety and security.
    • Remote assistance with assistive technology.

IV. Communication & Connection Services:

  • Video Calling Setup & Training:
    • Setup and training on video calling platforms (e.g., Zoom, Skype, FaceTime).
    • Personalized assistance with connecting with family and friends.
  • Social Media & Online Community Support:
    • Guidance on using social media platforms to stay connected.
    • Online safety and privacy training.
    • Help setting up and using email.
  • Online Safety & Security Training:
    • Training on avoiding online scams and phishing attempts.
    • Password management and online privacy best practices.

V. Device Procurement & Recommendation:

  • Personalized Device Recommendations:
    • Assessment of individual needs and recommendations for suitable devices.
    • Assistance with device selection and purchase.
  • Device Setup & Data Transfer:
    • Setup and configuration of new devices.
    • Data transfer from old devices.

Our Commitment:

  • Patience & Empathy: We understand the challenges elders face and provide patient and compassionate support.
  • Clear & Simple Communication: We avoid technical jargon and explain concepts in a clear and understandable manner.
  • Personalized Approach: We tailor our services to the individual needs and preferences of each elder.
  • Ongoing Support: We provide ongoing support and assistance to ensure elders feel confident and empowered in their use of technology.
  • Accessibility: We provide services in person, remotely, and with written and video documentation that is easy to understand.
  • Security: We take security seriously, and make sure that elders understand safe online practices.

Selders is dedicated to empowering elders to embrace technology and enhance their quality of life. We are committed to providing reliable, accessible, and personalized services that meet the unique needs of our clients.